We require everyone who is part of our community to stick to these simple rules for being a great guest:
Airbnb encourages hosts to promptly report violations of these ground rules. We accept reports directly from hosts who contact us, as well as from neighbors.
When a host is dealing with a suspected or actual violation of these ground rules, we ask that they:
We are committed to enforcing these ground rules. Actions we take may include providing information to guests about the policy and issuing warnings. When repeated or severe violations of these ground rules are reported, guests may also be suspended or removed from our community.
In addition to standard house rules covered in these ground rules, hosts can also add a written set of additional rules to their listing page. If a guest violates any of these additional rules, hosts can reach out to customer support to help with the appropriate next steps.
In addition to the above ground rules, good communication between hosts and guests is important for successful stays. When guests are able to (not out of cell phone range, etc.), Airbnb encourages guests to be responsive when a host reaches out to resolve an issue.
Guests may appeal decisions under this policy by contacting customer support or through the link we provide to start the appeals process. In reviewing appeals, we will consider any additional details the guest provides, such as new or corrected information, violations of our Reviews Policy, or other relevant circumstances related to the violation(s).