Beautiful North Side Konea 2 Bedroom with Great Ocean Views!
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Review for Westside property manager and unit number 795 at Konea Cons: 1. We rented a quiet unit but at arrival we were given a different unit in the middle of construction because the owners had decided to arrive at the same time. We were given another unit which had a really…
Απάντηση από τον/την Maui Westside:
We are sorry the guest did not enjoy her stay. It clearly states on our listings that some of the pools would be closed during their stay and there could be noise and dust during this period. The guest was aware of this when she made the reservation. When the guest reserved the condo, they were notified immediately that the condo they reserved was not available (the owners of the condo did not just decide to use it, they had previously reserved it and it did not populate to the calendar.) and that we would be moving them to the unit directly across the hall. The guest never responded. There was no loud construction dust or noise during their stay as the work being done was simply tile replacement at that time. After checking in to the unit, the guests then complained they wanted to see what other condos we had available and we showed them multiple units (that would be at higher prices normally) and they actually selected a unit that was closer to the construction area than the unit originally offered. (Not number 795 as stated in the review, there is no 795 at Honua kai) We supplied packnplays, high chairs, sand toys for their toddler at no charge and accommodated all requests (there were many) during their stay. We were never informed about any insects in the unit. Had we been we would have addressed the issue immediately. We have never had a complaint about our pillows being "too large" as we supply two King size pillows and two standard pillows on each bed.
MAUI WESTSIDE PROPERTIES manages this property on behalf of the owner. We are a FULLY LICENSED and LEGAL Property Management Company and Real Estate Brokerage firm – license #RB-21121. We are 5 minutes from the resort and are on property daily. We are located ON MAUI – not so…
Ρυθμός απάντησης: 100%
Χρόνος απάντησης: εντός μιας ώρας
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