Dear Airbnb staff, and my future tenants, I respect all tenants whoever coming live my place. I want they feel my place cozy, neat and unique just as past tenants who were experienced my place. I don't think I have issues with incorrect info., and not clean kitchen. You can see my reviews. My kitchen just like what I posted. As landlord sometimes hard to please every tenant, just like tenants Ming Zhou 4 people booked one night on April 16 in my place. What he wrote in his review about my place was not true. they were very rude, unrespectful, and insulted my daughter and me. They should clearly understand house rule befor they live in. If they don't understand or confused, they should polite to ask and listen to owner explain to them. And also every house has its own house rule. They can't mess up with it. On that day, Ming Zhou with other guy got home very late around 11pm. They wanted doing laundry, I said no. It is too late since I have someone sleep under laundry room and my house on the hill, two sewage pumps would make very loud push water sound to my neighbors. Then they asked me if they could book one more day from me, I said my place have already been booked from airbnb. They were mad. After that I told them check out time 10am, they were so angry. I showed them my (Hidden by Airbnb) on my computer under their name booked, and Ming's picture on the left side. They very rude said they didn't want to see computer, have to see it on their cell phone. Then they changed topic to pick on my post the bed info. incorrect . I told them airbnb setup choice on line for me to mark it. I marked two bedrooms with two queen beds, and two floor mattresses and two couches. But in the general of bed info. it shows 4 beds. On that time my airbnb had been locked for security issue. I couldn't login airbnb to show them on my phone and computer my choice for beds. I said sorry to them. They didn’t want to listen to me. Both of them started yelling very loud in the middle of night that was totally woke up others people in the house. Then Ming Zhou started insulting my daughter and me by where we should put his mattress. He knew that two women who came with them already fell in asleep in master room, and he couldn’t sleep in that room with ladies; and guess room couldn’t fit it in either. But he persisted asking me n my daughter took matters down to many stairways to either rooms. I knocked master room door , there wasn't responed from ladies。I told him, he said he didn’t care. My daughter (she was barely to lift up mattress to help me) and I took mattress to up stairs, then he yelled he wanted a bed. After I set up it in dinning room wood floor. He already comfortable fell asleep in the big white color couch, he didn't realy mean to sleep in the queen mattess, he just wanted gave me hard time. They are kind low. I told them every house setup its own rules, you have to follow. Even though, they treated me awful, I still did my best take care of them in many ways, I offered things to them for free, and volunteer to drive them around if they need me. and allowed them finished their laundry after 11am till my next group tenants came.
What can I do if tenant like them demand or bossy around on the house owner, just because they know owner afraid to get bad review from them. Ming just one time travel around to America from his country, I don't think he care about what his review is. I sent his pictures as my evidence. hope I can do attachememt with this message too .