Απάντηση από τον/την Daina:
I wish all the best and blessings to Katrin,
But she has been the most difficult guest I ever had in 4 years of Airbnb hosting.
All the positive reviews of all my other guests speak for themself. ..
Probably she was expecting a princess Sissy's room, while paying the price of a hostel.... (7 usd a night!)
The room she booked is very basic, and it is described as such. Has shared bathroom with myself and my 88 yrs old mom, who by the way does not have alzheimer... the workawayers were exagerating. She has a little dementia as probably every old person does.
She has never been a problem with anybody else, as you can read by the other guests reviews.
However, Katrin was difficult from the start: she was not clear about her date of arrival, saying at first she might arrive some days earlier and if I could keep the room free for her, which I did (loosing the opportunity of other reservations).
Instead she arrived some days after the date of her reservation. Advising last minute and arriving at 1 am!
She was not reachable either since her phone number listed on Airbnb was not in function.
She agreed when I warned her BEFORE she even finalized her reservation that for 2 nights I had another previous reservation, which I had to accomodate in the room she was reserving, since I had the workawayers in the other room reserved by them. She agreed to go somewhere else for those two days. Otherwise she could have not confirmed the reservation, or at least made it in two separate time periods with the gap in between, withouth tge monthly discount.
Even so I offered her alternative accomodations for those 2 nights (in the living room or in a private room in the house of a friend who has been Airbnb guest at my house the month before).
She actually thanked me in writing for finding the alternative accomodation at my friends' house. I gave her directions phone number and made an appointment for her to be received there.
She agreed and then did not show up! Which is very unpolite.
She left the outside gate of the house unlocked causing security problems.
Knowing that the bathroom was shared she left her contact lenses unguarded there all night and then claimed they were lost and asked for rehembursement of 150 Usd, which I kindly gave her.
Regarding the wifi connection, it failed for maybe a day and half due to technical problems on the line while there was the earthquake in Mexico!
Now.... Bless her heart