1. May be you didn't read all detail that already explain about my house and the area around the house.
2. All pictures are taken at the house it is the same could not be different.
3. At 1st you had booked only 1 person, then I inboxed you to make sure as we must prepare the bed, you answered maybe 10-12persons, then I requested you again to make sure how many persons exactly and finally you replied 16 persons, that is 15 persons more than the 1st confirmation then I requested you to change the reservation as there would be extra charged after 10 persons, you even said you would like to pay at the house but I said to you you cannot do that and I insisted you again to change your booking finally you did.
Then after many massages you afraid that you & her family may not be pleased at the house then I offer you the complimentary welcome snakes & coffee and even complimentary of cleaning for the next day to make sure that you and your family are happy and receive the best treat at Dar's Haven Cha-am.
After you left I had been reported with picture from the neighbour that the family had hanged all their family's clothes after washing at the swimming pool area which is prohibited to do as it is a share swimming pool of the whole compound area.
The house was left extremely dirty, you did not clean up the kitchen at all left all pots, plates, glass, pans that unclean and the floor all messy and full of oil stain.
All the decoration had been removed from where they are, were down on the floor and by the way your kids didn't help the maid as you were running late for the Van that picked you up.
We even ask you on time for the check out as we had another guest coming up but you were late to almost at noon.
My house is in the compound I must hire the manager to check in and hire the maid to clean the house and we never charge the customers from airbnb extra.
I already asked the manager why she had charged you she said because you left everything for maid to clean up, the toilet is fulled of shit all around the seat even the floor someone must got diarrhea and all kitchen equipment were left very dirty difficult to clean, which non of the customers had left like that before. Most furniture were move around. Anyway I didn't expect they to charge you too as normally they will come to charge me extra. I will inform Airbnb to return 500B to your account and apologised that they had charged you.